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Warranty and Returns

3 Year Warranty seal

LASER prioritizes a convenient transaction for you, both ways.

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3 YEAR WARRANTY applies to NRGVault Products from the date of purchase for faults and damages

 

Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and workmanship for 3 years, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided.

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Through a network of retailers and resellers, Laser will provide you with your choice of a refund, repair or exchange (where possible) for this product if it becomes defective within the warranty period. This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and tear, neglect or improper storage.

Please retain your receipt as proof of purchase – sales invoice or order confirmation email that clearly includes the product description, price, and sales channel.

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WARRANTY EXCLUSIONS

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The 3-Year Warranty does not apply to:

  • Issues not relating to quality

  • Lack of proof of purchase

  • Refunded products

  • Purchases past their warranty period

  • Faults caused by misuse or not following official instructions

  • Faults caused by excessive heat, liquids, or external factors

  • Faults caused by interaction with unauthorized third-party products

  • Stolen or misplaced products

  • Free products

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Laser Corporation reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund.

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REFUND

Unless the product is faulty, the type of sale is considered final

All refunds are made the same way as the original payment method was made

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RETURN

Product which is dead on arrival or not in accordance with the Customer’s order may be returned to Laser Corporation.

Laser Corporation will not accept a product return where the customer has failed to take steps to prevent the Product from become unmerchantable.

If you are returning a product from a country outside of Australia, please contact our customer support centre at support@laserco.com.au for more information.

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HOW TO MAKE A PRODUCT WARRANTY CLAIM

  1. Find your receipt which proves the date of purchase

  2. Contact your place of purchase – they will assess the nature of the fault, and refund/replace the product according to their store policy

  3. OR, contact Laser for a Return Authorisation (RA) number

           a. Phone: (02) 9870 3355 or,

           b. Email: support@laserco.com.au (For any inquiry) or,

           c. Online: www.laserco.net/support/warranty (Click on “End Users” (consumers) or,

           d. Visit us at: 1/6-8 Byfield Street, North Ryde, NSW, 2113

    4. Laser will issue you an RMA number

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CANCELLATION

If you need to make any changes to or would like to cancel your order, contact online.sales@laserco.com.au to discuss your options.

In the event that your Order is cancelled, we will endeavour to contact you as soon as possible, via one or more of your contact details supplied, to advise of you of the cancellation.

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REPLACEMENT

Delivery of the replacement product will be arranged within 15 BUSINESS DAYS after confirmation that original product is eligible for warranty and has been received at our warehouse. The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.

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For more information, please contact our customer support centre support@laserco.com.au or find out more information on www.laserco.com.au

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*Dangerous Goods

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